Use the Order History & Status page to review your orders and check their status.
Note: For cross media marketing campaigns, each activity you order is listed on the Order History & Status page; the campaign itself is not listed.
1. By default all orders are displayed. To narrow down the orders that are displayed, do either or both of the following:
● In the Time period field, select All Orders to view all orders placed for your account or select a period such as the previous One Week or Six Months.
● In the Show status field, select the status of the orders you want to view, for example, Approval required, In Production, or Printed.
2. To change the order in which orders are listed, in the Sort by field, select Order Date, Order Number, Status, Total Cost, or Due By.
3. Do any of the following:
● If the Print Shop allows cancellations, a Cancel link may be displayed next to some items in your history. (Only orders with a certain status can be canceled, and you may be charged a cancellation fee.) Click Cancel if you no longer want a particular order.
● If the Print Shop allows reorders, a Re-Order link may be displayed next to some items in your history. (Only orders with a certain status can be re-ordered.) Click Re-Order to place another order for the item. After you do so, the cart opens so you can check out as usual.
● To see the job specifications for an item in an order, click the item name.
● To see the details of an order, click the order number. The Order Confirmation page opens where you can see additional information about the order.
● If the status of the order is Order requires approval from customer, the Print Shop sent you a price quote for your order which you must accept or decline. Click the order number. The Order Confirmation page opens where you can see additional information about the order and accept or decline the price quote. If you accept the quote, you provide payment details and place the order. The Print Shop then produces the job.
● If the status of the order is Approval required, the order must go through the approval process. You can click Approval required to open the Approval Detail window to see more details.
● If the status of the order is Credit Card Capture Failed, your credit card payment was not processed. The Print Shop will re-process the credit card payment.