to display the
account menu.You can review your order history and check the status of your orders. Sometimes, you must accept a quote you received from the Print Shop before an order can be processed by the Print Shop. At other times, an order you placed must go through an approval process.
Tip: Depending on the Print Shop, you may be able to reorder jobs or cancel orders while reviewing your order history.
To review your order history and status
1. On the account menu, click Order History & Status.
Tip:
When you are on the home page, the account menu may be automatically displayed
in a small window; otherwise, look for to display the
account menu.
2. By default all orders are displayed. To narrow down the orders that are displayed, do either of the following:
● In the Time period field, select All Orders to view all orders placed for your account or select a period such as the previous One Week or Six Months.
● In the Show status field, select the status of the orders you want to view, for example, Approval required, In Production, or Printed.
3. To change the order in which orders are listed, in the Sort by field, select Due By, Order Date, Order Number, Status, or Total Cost.
4. Do any of the following:
● If the Print Shop allows cancellations, a Cancel link may be displayed next to some items in your history. Click Cancel if you change your mind about a particular order. (Only orders with a certain status can be canceled, and you may be charged a cancellation fee.)
● If the Print Shop allows re-orders, a Re-Order link may be displayed next to some items in your history. Click this link to re-order an item. (Only orders with a certain status can be re-ordered.) After you click Re-Order, the cart opens so you can check out as usual.
● To see the job specifications for an item in an order, click the item name.
● To see the details of an order, click the order number. The Order Confirmation page opens. On this page you can see additional information about the order such as shipping and payment information.
● If the status of the order is Approval required, the order needs to go through an approval process. For more details, click the order number and then click Approval required to open the Approval Detail window.
● If the status of the order is Credit Card Capture Failed, your credit card payment was not processed. The Print Shop will re-process the credit card payment.
If a quote needs your acceptance
Some products require price quotes from the Print Shop before you can finalize an order. In this case, the Print Shop evaluates the job and provides you with a price quote by e-mail. You can then either accept or decline the quote. After you accept a quote, you pay for the order and finish the process of placing the order. This gives the Print Shop the go-ahead to produce the job.
To accept or decline a quote
1. On the account menu, click Order History & Status.
Tip:
When you are on the home page, the account menu may be automatically displayed
in a small window; otherwise, look for to display the
account menu.
2. If the status of an order is Order requires approval from customer, click the order number. The Order Confirmation page opens.
3. Review the price quote for the order.
4. To accept the quote:
a. (Optional) Under Approve / Decline Order, enter the reason you are accepting the quote.
b. Click Approve.
c. You are automatically taken to the payment step of checkout. Select a payment method and click Place My Order. At that point the Print Shop can start producing the job.
5. To decline the quote:
a. (Optional) Enter the reason for declining the quote (to help the Print Shop provide better customer service).
b. Click Decline.
Warning: Declining a quote is permanent. The Print Shop will not be able to re-quote a price for the order.